spa info
MAKE YOUR VISIT ENJOYABLE

Gina's Spa, Hair Studio and MediSpa is a sanctuary, providing each guest unsurpassed services in a warm, nurturing environment that emphasizes restoration of mind, body, spirit, as well as your outer self.

Consistently Voted as Kitchener-Waterloo's number one spa, Gina's is has a state-of-the-art facility and hospital level sanitization. We constantly work to provide our clients with the most advanced services and treatments. We are constantly researching emerging technologies and products to see how they can improve or enhance the treatments we provide. We strive to provide the most advanced spa treatments, combined with a traditional holistic approach that merges beauty with wellness.

ARRIVING EARLY
To relax and enjoy the full benefit of your treatments, we suggest you arrive 15 minutes early for spa packages. In the event that you arrive late, we may have to reschedule or shorten your treatment time in order to not to delay or inconvenience clients following you.

CANCELLATION POLICY
To allow sufficient opportunity to accommodate other appointments, we require 72 hrs notice for cancellations or changes to bookings for:

  • Spa Packages or services requiring 2 hours or more
  • Group packages of 2+ people 
  • All other services require 24 hours

We reserve the right to charge a fee equal to 50% of the cost of service and may request a credit card number or deposit to reserve future appointments.

SCHEDULING
We recommend that you reschedule your next appointment prior to leaving Gina’s in order to ensure preferred appointment times. As a guideline, spa packages should be booked a two weeks in advance for weekdays and three to four weeks for Saturday.

 

TREATMENT TIMES
The duration of treatments listed in this guide is approximate.

FOR YOUR COMFORT
During all body treatments, you are draped to protect your privacy. You may use your own undergarments, or choose disposables that are always provided for body treatments.

SPECIAL NEEDS
Gina’s Spa is equipped with a side ramp entrance to accommodate wheelchair access. Please inform our receptionist of your needs when booking your appointment.

GIFT CARDS
To treat someone to a Gina’s experience, elegantly packaged and beautifully presented gift cards can be purchased.

GROUP SERVICES
Our large facility and multiple workstations makes Gina’s a favorite spa for accommodating groups such as friends, family, corporate and wedding parties. Call for details and we would be happy to help you with the arrangements. Deposit required for large group bookings

 

DEPOSIT
A credit card number will be required to reserve a Spa Package at time of booking. If you have a Gift Certificate, please inform us when scheduling your appointment.

GRATUITIES
Please feel free to reward your therapist for a job well done. Gratuities may be left at the spa reception desk in an envelope provided.

HOURS OF OPERATION
Monday 9 am - 5 pm
Tuesday to Thursday 9 am - 8 pm
Friday 9 am- 7 pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm
(Winter hours only)

Gina’s Spa welcomes men, women and groups to enjoy our facility.